Delivering a Better Hospitality Technology Experience

Scope, design and deliver technology stacks that drive improved user experiences.

dedicated care

from your very own techspert

Having extensive experience in the beating heart of hospitality operations, I understand how confusing the plethora of new technology can be. There are thousands of options and an ever changing landscape, how do you decide what tech is right for you?

I have supplied hundreds of owners and operators with advise as they research, select and implement their new technology. 

Your can trust me to guide you to your ‘Shangri-La’ (or whatever you utopic vision is called)!

a targeted approach

Technology Review Process for a rebranding property

Phase One

At least one month

Existing tech stack review

  • Who has ownership
  • What contracts are in place
  • Create existing architecture diagram

Business Requirements Analysis (BRA)

  • Review of guest journey
  • Define guest experience & supporting staff roles
  • Align with brand objectives & strategy

Translation of BRA into system requirements

  • What software and hardware is required to deliver the business objectives
  • How does it enable the guest and staff experience

Phase Two

At least two months

Analysis of tech to be kept

  • Can cost savings be made on existing contracts
  • Is there additional functionality to be leveraged
  • Would additional training be beneficial

Analysis of additional tech required

  • What new tech is available
  • Can this be integrated with existing tech

Proposal of tech stack to be implemented

  • Production of full tech stack recommendation report
  • Construct of technology infrastructure diagram

Phase Three

At least one month

Assistance With Procuring New Technology

  • Introduction to vendors
  • Assistance with negotiating best price and contracting

Assistance With Implementing Tech Stack

  • Liaising with suppliers on configuration
  • Assisting with training and delivery

Post Project Review

  • Review of full tech delivered in relation to scope of project, timelines and performance

*Minimum Project Timeline Is Four Months. Implementation Advised To Commence One To Two Months Prior To Systems Go Live.

don’t just take our word for it

Some of our past projects

Project Consultant

Project & Implementation Consultancy for large chain rollout for Mews.

Responsible for scoping and delivering the technology solutions and operational plan for the delivery of an enterprise client.

Implementation Project Consultant

The Hotel Force is an independent volunteer mentoring program, endeavoured by hospitality professionals in order to actively support independent hotels and b&bs by offering them free tailored advice.
We believe that such an effort can help lift up the motivation, giving the hoteliers enough strength and confidence to effectively take actions towards the recovery path.

It’s like they say “In the Crises, we are all in the same boat”.  If that is so, no one should be rowing alone. Let's do it together.


Get in touch today!